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1. Subscription Nature MahaPanchayat is an annual subscription-based SaaS product. Fees cover: Software access Training & onboarding Support & updates 2. Cancellation Policy Subscription can be cancelled by written request Cancellation does not automatically qualify for a refund 3. Refund Policy Refunds are applicable only under the following conditions: Duplicate payment Technical issue preventing service usage (verified) Refund approved by MahaPanchayat management ❌ Refunds are not applicable if: Software is actively used Training & onboarding completed The subscription period has started 4. Refund Processing Approved refunds are processed within 7–14 working days Refunds are issued to the original payment method 5. No Partial Refunds Partial or pro-rata refunds are not provided for unused periods 6. Government Exception Clause In case of specific government-mandated conditions, refund decisions may be reviewed on a case-by-case basis. 7. Contact for Refund Requests Subject: Refund Request – Panchayat Name